Beviks Ltd • Effective date: September 2026 • Last updated: September 2026
Part A applies to everyone who uses the Beviks Platform. Part B applies to Customers who order garments. Part C applies to Designers who sell on the Platform.
Please read Part A and then the Part that applies to you. If you both order and sell, all three Parts apply to you.
| Company name | Beviks Ltd |
| Registered in | England and Wales |
| Company number | 16914446 |
| Registered office | 3 Laing close Sunderland SR5 3FP |
| Email support | support@beviks.co.uk |
| Legal notices | legal@beviks.co.uk |
You can contact us by email at the addresses above. If we need to contact you, we will use the email address or phone number on your account.
By creating an account, browsing, or otherwise using the Beviks website, mobile applications, or services (together, the "Platform"), you agree to these terms. If you do not agree, do not use the Platform.
Our Privacy Policy and Cookie Policy form part of these terms.
These terms are available in English only, and the contract between us will be concluded in English.
We do not file a copy of your individual contract in a way you can retrieve. We will email you a confirmation of each order, and your order history is available in your account. We recommend you keep your own copy.
You must be 18 or over to create an account.
You must give accurate registration information and keep it up to date. You are responsible for keeping your password confidential and for everything done through your account. Tell us immediately at support@beviks.co.uk if you think someone else has accessed it.
You may not create an account on behalf of someone else without their authority, transfer your account to anyone else, or hold more than one account without our written agreement.
Beviks operates a marketplace. We connect Customers with independent Designers who make traditional and cultural clothing to order.
This section applies to Part B and Part C equally, and is important.
Payments on the Platform are processed by Stripe, using Stripe Connect. When you pay for an order:
Where we describe funds as being "held", "in escrow", or "protected", we mean held by Stripe under the arrangement above. Beviks is not a bank, is not an authorised payment institution, and does not provide payment services or e-money services.
Your use of the payment service is also subject to the Stripe Connected Account Agreement and the Stripe terms applicable to you. You agree to those terms when you transact on the Platform.
Refunds and payouts are made to the original payment method or the registered payout account. Timing depends on Stripe and on your bank, and is outside our control.
You must not:
We may remove content and suspend or close accounts that breach this section. See section 9.
You keep ownership of the content you upload, including images, text, measurements, and messages.
Licence to us: You grant Beviks a worldwide, non-exclusive, royalty free licence to host, store, reproduce, adapt for formatting purposes, and display your content, for the purpose of operating and promoting the Platform. For Customer content, this licence is limited to operating the Platform and does not extend to promotional use without your separate permission. For Designer portfolio content, the licence includes promotional use, as set out in section 26.
The licence ends when you delete the content or close your account, except for copies we must keep for legal or backup reasons and for material already used in published marketing.
Your warranty: You confirm that you own the content you upload or have the right to upload it, and that it does not infringe anyone else's rights. This matters particularly for inspiration images. Many images found online are protected by copyright. Do not upload an image unless you have the right to do so.
Reporting: If you believe content on the Platform infringes your rights or breaches these terms, email legal@beviks.co.uk with details and we will investigate. We may remove content while we do.
We try to keep the Platform available, but we do not promise it will be uninterrupted or error free. We may suspend, withdraw, or restrict all or part of it for business or operational reasons, and we will give reasonable notice where we can.
We may change the Platform, including adding, altering, or removing features. We will not make a change that materially reduces the service you have already paid for without giving you notice and, if you are a Designer on a paid subscription, the right to cancel under section 23.
You are responsible for your own internet access, devices, and any charges from your provider.
You may close your account at any time through your account settings or by emailing support@beviks.co.uk. You must first complete or resolve any open orders.
We may suspend or close your account where:
Where we can, we will give you notice and a chance to put things right before we act. Where the issue is serious, urgent, or involves suspected fraud, we may act immediately and tell you afterwards.
Effect on live orders: If your account is suspended or closed while an order is in progress, we will act reasonably to protect the other party. Depending on the circumstances, we may allow the order to complete, arrange a refund of undelivered stages, or transfer the matter to our disputes process. Section 27 sets out what happens to a Designer's live orders specifically.
Survival: Sections 5, 7, 10, 11, 12, 14, and 28 survive termination, along with any other provision that by its nature should.
Nothing in these terms limits or excludes our liability for:
If you are a consumer: We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
We are not responsible for the acts or omissions of a Designer, because the contract for your garment is between you and the Designer. We will help you pursue a Designer through our disputes process in section 20, and where the Designer is at fault the escrow arrangement is designed to return your money.
We do not exclude or limit your rights against a Designer, or your statutory rights as a consumer, which are summarised in section 19.
Subject to the paragraphs above, our total liability to a consumer in connection with any single order will not exceed the greater of the total amount you paid for that order and the platform fees retained.
If you are a business, including a Designer: We exclude all implied conditions, warranties, and representations to the fullest extent permitted by law. We are not liable for loss of profit, loss of business, loss of goodwill, loss of anticipated savings, business interruption, or any indirect or consequential loss. Subject to the first paragraph of this section, our total liability to you in any 12 month period will not exceed the greater of the total fees and commission you paid us in that period.
We are not liable for failure or delay in performing our obligations caused by an event outside our reasonable control, including strikes, failure of utilities or telecommunications, acts of government, epidemic, war, civil unrest, fire, flood, extreme weather, customs delays, or carrier failure.
If such an event occurs we will contact you and either extend the time for performance or, if the delay is substantial, allow the affected order to be cancelled with a refund of amounts not yet earned.
If you have a complaint about Beviks, email support@beviks.co.uk with the details. We will acknowledge within 3 business days and give a substantive response within 15 business days. If we need longer we will tell you why and when to expect a reply.
If you are not satisfied with our final response, you may take the matter further as set out in section 14. Using our complaints process does not affect your legal rights or any time limit for bringing a claim.
We may change these terms.
Minor changes: Such as corrections and clarifications that do not affect your rights, take effect when we publish them.
Material changes: Take effect 30 days after we notify you by email or through the Platform. If you do not accept a material change, you may close your account before it takes effect. For Designers on a paid subscription, section 23 sets out your cancellation and refund rights when we change these terms.
Changes do not apply retrospectively to orders already placed. The version in force when you placed an order governs that order.
These terms are governed by the law of England and Wales.
If you are a consumer: You may bring proceedings in the courts of England and Wales, or in the courts of the country where you live. If you live in Scotland or Northern Ireland, the law and courts of that country may apply instead. Nothing in this section removes any protection given to you by the mandatory law of the country where you live.
If you are a business, including a Designer: The courts of England and Wales have exclusive jurisdiction. You and Beviks may agree in writing to refer a dispute to arbitration instead, but neither of us is obliged to.
Correcting errors: Before you accept a quote, you can review and change your order details, measurements, and delivery address on the confirmation screen. Use the back navigation to correct anything that is wrong. After acceptance, contact the Designer through in-app chat immediately, and we will help where we can, but changes may not be possible once work has begun.
If we cannot accept: Occasionally an order cannot proceed, for example because the Designer is unable to source the fabric, has made a pricing error, or fails our checks. If that happens we will tell you and arrange a full refund.
The price is the amount shown in the accepted quote, inclusive of VAT where applicable.
Stage payments: Custom orders are usually paid in stages. Funds are held by Stripe as described in section 5 and released to the Designer as each stage is verified:
| Stage | Released when |
|---|---|
| Sourcing | The Designer confirms fabric procurement and provides evidence, and you have had a designated review window to raise a concern. |
| Completion | The garment is shipped with tracking, or you confirm acceptance on delivery, whichever the order specifies. |
If you do not confirm acceptance and do not raise a dispute within 14 days of delivery, the final stage is released automatically.
Delivery costs, duties, and taxes: Delivery costs are shown before you accept a quote. For international orders, import duties, customs charges, and local taxes may be payable on arrival. These are your responsibility and are not included in the price unless the quote says otherwise. Charges vary by country and we cannot predict them. If you refuse a delivery because of unexpected charges, you may be responsible for return costs and the garment may not be refundable.
Currency: Prices are shown in GBP (£) or your local supported billing currency. If your card is in another currency, your bank's conversion rate and any fees apply.
You are responsible for the accuracy of the measurements you provide. We give guidance in the app on how to measure. If you are unsure, we strongly recommend having your measurements taken professionally.
A garment made correctly to inaccurate measurements is not a fault in the garment, and the Designer is not obliged to remake it free of charge.
If the garment does not match the measurements supplied, the Designer must correct it at no charge to you, by alteration, adjustment, or remaking. If correction is not possible or not done within a reasonable time, you are entitled to a refund. This is in addition to your statutory rights in section 19.
Where a Designer requests additional measurements or clarification, please respond promptly. Delay in responding may extend the delivery window.
The Consumer Rights Act 2015 gives you rights against the Designer as the seller of the garment. The garment must be:
If it is not, you have the right to have it repaired or replaced, and if that is not possible or not done within a reasonable time, to a price reduction or a refund.
Nothing in these terms reduces those rights. Where you have a claim of this kind, raise it through our disputes process in section 20 and we will hold or return escrowed funds accordingly.
You have 14 days from creating your account to cancel your contract with Beviks for platform services and receive a refund of any platform fees you have paid. This does not cancel an order you have already placed with a Designer.
Please read this carefully before you order:
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers would normally have 14 days to change their mind about goods bought online. That right does not apply to garments made to your measurements or personalised to your specification. Because each garment on Beviks is made to order for you, you will not have a 14-day statutory right to cancel once the Designer has begun work. By accepting a quote and confirming at checkout, you acknowledge this.
This does not affect your statutory rights if the garment is faulty, not as described, or does not match your measurements. See sections 18 and 19.
You may cancel and receive a full refund at any time before the Designer confirms that fabric sourcing or cutting has begun.
Once sourcing has begun, you may cancel but the Designer is entitled to keep an amount reflecting the fabric and work already committed. We will ask the Designer to evidence this and will hold the balance for refund.
You are entitled to a full refund of all amounts not yet earned where the Designer:
Where you and the Designer do not agree, our disputes process applies:
Approved refunds are issued to your original payment method within 5 business days of the decision, subject to processing times at Stripe and your bank.
Our decision resolves how escrowed funds are released. It does not decide your legal rights and does not prevent you pursuing the Designer, or us, through the courts or any other route available to you.
Delivery timescales in a quote are estimates unless we or the Designer state that a date is guaranteed.
Risk in the garment passes to you when it is delivered to you or to a person you have nominated. Ownership passes on delivery, once payment has been made in full.
If nobody is available to take delivery, the courier will leave a note with instructions. If the garment is returned to the Designer as undelivered after reasonable attempts, you may be responsible for redelivery costs.
Tell us and the Designer promptly if a garment does not arrive within a reasonable time of the estimated window so we can investigate with the courier.
These terms apply to you if you register to sell on the Platform. You are contracting as a business, and the consumer protections in Part B do not apply to you.
Eligibility: You must be a business, or an individual trading as a business, lawfully able to make and sell clothing in your country. You must be 18 or over.
Verification: Before you can sell, you must complete our verification, which may include:
We may decline an application, or require further information, at our discretion. We may repeat verification at any time and suspend selling privileges until it is complete.
Accuracy: You must keep your business, tax, and payout details accurate and current, and tell us promptly if they change.
Selling tools and atelier services are provided on a subscription basis:
| Plan & pricing | Designer Subscription tiers (as shown during onboarding / account settings) |
| Billing cycle | Monthly, in advance, from the date you subscribe |
| What is included | Portfolio listings, bespoke quote builder, milestone order management, customer chat, and sales analytics |
| Minimum term | None (cancel anytime) |
| Free trial | As specified at registration where introductory promotional offers apply |
Renewal: Your subscription renews automatically each month and is charged to your registered payment method. We will send you a reminder before each renewal, and before any renewal at a changed price or at the end of a trial or introductory rate.
Cancelling: You can cancel at any time from your account settings, without contacting us and without giving a reason. Cancellation takes effect at the end of your current billing period, and you keep access until then. We do not refund part months unless the law requires it or we have materially breached these terms.
Cooling off: If you subscribe as an individual and you are entitled to cancellation rights under consumer law, you may cancel within 14 days of subscribing. If you have asked us to start the service immediately, we may charge for the part of the period already used.
Price changes: We will give at least 30 days' notice of a price increase. You may cancel before it takes effect. If you continue after that date, the new price applies.
Non-payment: If a subscription payment fails, we will notify you and retry. If it remains unpaid after 14 days, we may suspend your selling privileges. Live orders are handled under section 27.
Commission: We charge platform commission on the total value of each completed garment order, excluding delivery costs and taxes. Commission is deducted at the point Stripe releases funds to you.
Stripe fees: Stripe's processing fees are deducted separately and are not part of our commission. Current Stripe rates are shown during onboarding.
Payouts: Funds are released to your Stripe connected account as each order stage completes, as set out in section 17. Stripe then pays out to your bank account on its own schedule. Payout timing is determined by Stripe and your bank, not by Beviks.
Changes to commission: We will give at least 30 days' notice of a change to commission rates. The rate in force when an order is accepted applies to that order.
Deductions: We may deduct from amounts otherwise payable to you any refund, chargeback, or adjustment properly due to a Customer under section 20, along with any fees you owe us. Where funds are insufficient, you must pay us the shortfall within 14 days of our invoice.
Taxes: You are responsible for your own taxes, including income tax, corporation tax, VAT, sales tax, and import or export duties applicable to you. We are required to report certain seller information to HMRC under the digital platform reporting rules, and you agree to provide the information we need to do so.
You must:
You must not:
You keep all intellectual property in your original designs, patterns, and portfolio media.
By listing on the Platform, you grant Beviks a worldwide, non-exclusive, royalty free licence to display, reproduce, and adapt for formatting your listing and portfolio content, in order to operate the Platform and to promote the Platform and your listings on our website, in our applications, in email, on social media, and in advertising.
This licence continues for 12 months after you remove content or leave the Platform, to allow for material already in circulation. You may ask us to stop using a specific item in new marketing at any time, and we will.
You confirm that you own or are licensed to use everything you upload, and that it does not infringe anyone's rights. You will indemnify us against claims arising from your content, subject to section 28.
We may suspend or remove your ability to sell where:
Notice: Except where the matter is serious or urgent, we will tell you the reason, give you at least 7 days to respond or put it right, and consider what you tell us before acting. Where we act immediately, we will give the reason as soon as we can and you may ask us to review the decision.
Live orders: If you are suspended or removed with orders in progress, we will:
Leaving: You may leave at any time under section 23. You must complete or make arrangements for all live orders before your access ends.
You are responsible for the garments you make and sell, and for your compliance with the law.
You will indemnify Beviks against losses, claims, damages, and reasonable costs arising from:
We will tell you promptly of any claim we intend to pass on, will not settle it without consulting you, and will allow you to participate in the defence. This indemnity does not extend to loss caused by our own breach, negligence, or wilful misconduct.
Our liability to you is limited as set out in section 10.
Insurance: We recommend you hold appropriate business insurance, including product liability cover.
When we transmit Customer data to you, including names, addresses, and measurement profiles, you become an independent controller of that data.
You must:
Where you are outside the United Kingdom, you agree to the UK International Data Transfer Agreement that we will provide to you, and to complete and return it before you receive Customer data.
Breach of this section is a material breach and may result in immediate removal.